Conflict Resolution: Dealing With Difficult People

Presenter:

David DeRuosi, Ed.D., Executive Director, NESDEC

This presentation will provide the participants with a variety of skills needed to effectively communicate and resolve problems when people disagree. The focus of the presentation will be on developing an understanding of our response to conflict and the impact it has on escalating or deescalating a situation. Participants will be exposed to the use of conflict resolution skills to create conflict positive environments, learning how to be effective listeners, learning how to de-escalate tense situations, and foster relationships that allow for respectful disagreement. The goal of this presentation is to provide the participants with tools they can use as they attempt to create a culture of dialogue within their workplace environment.